.ticket-hero{display:flex;justify-content:space-between;gap:24px;align-items:flex-start;padding:28px;border-radius:22px;background:linear-gradient(135deg,#111a46,#1e2f6d);color:#fff;margin-bottom:22px}.ticket-hero small{letter-spacing:.12em;font-weight:800;opacity:.75}.ticket-hero h2{margin:6px 0 8px;font-size:30px}.ticket-hero p{margin:0;max-width:720px;line-height:1.55}.ticket-number{font-size:22px;font-weight:900;letter-spacing:.04em;white-space:nowrap}.ticket-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,.8fr);gap:22px}.ticket-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:0 0 22px}.ticket-summary>div{background:#fff;border:1px solid #dfe4ee;border-radius:14px;padding:14px}.ticket-summary span{display:block;color:#667085;font-size:12px;margin-bottom:5px}.ticket-summary strong{font-size:16px}.ticket-list{display:grid;gap:12px}.ticket-row{display:grid;grid-template-columns:150px minmax(0,1fr) 140px 150px;gap:14px;align-items:center;text-decoration:none;color:inherit;background:#fff;border:1px solid #dfe4ee;border-radius:15px;padding:16px}.ticket-row:hover{border-color:#a8b4d0}.ticket-row small,.ticket-row span{color:#667085}.ticket-row b{display:block;margin-bottom:4px}.ticket-timeline{display:grid;gap:0}.ticket-event{position:relative;padding:0 0 18px 28px}.ticket-event:before{content:"";position:absolute;left:8px;top:5px;width:9px;height:9px;border-radius:50%;background:#172866}.ticket-event:after{content:"";position:absolute;left:12px;top:16px;bottom:0;width:1px;background:#d6dce8}.ticket-event:last-child:after{display:none}.ticket-event small{display:block;color:#667085;margin-bottom:4px}.ticket-event p{margin:4px 0 0;line-height:1.5}.ticket-progress{display:grid;grid-template-columns:repeat(6,1fr);gap:8px;margin:16px 0 22px}.ticket-progress div{padding:10px 8px;border-radius:10px;background:#eef1f6;text-align:center;font-size:12px;font-weight:700;color:#667085}.ticket-progress div.active{background:#172866;color:#fff}.ticket-messages{display:grid;gap:12px}.ticket-message{padding:14px;border-radius:12px;background:#f6f7fa}.ticket-message.management{background:#fff7e8}.ticket-message-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:6px}.ticket-filter{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px}.ticket-filter input,.ticket-filter select{min-width:180px}.ticket-sla.on_track{color:#196c45}.ticket-sla.paused{color:#8a5c00}.ticket-sla.breached{color:#a4262c}.ticket-sla.met{color:#475467}.ticket-empty{padding:28px;text-align:center;color:#667085}.ticket-note{padding:12px 14px;border-left:3px solid #172866;background:#f5f7fb;border-radius:8px}.ticket-actions form{display:grid;gap:10px}.ticket-links{display:grid;gap:8px}.ticket-links a{font-weight:700}.ticket-badge{display:inline-flex;padding:5px 9px;border-radius:999px;background:#eef1f6;font-size:12px;font-weight:800}.ticket-badge.received{background:#eef3ff;color:#23448d}.ticket-badge.under_review,.ticket-badge.processing{background:#fff4db;color:#8a5c00}.ticket-badge.waiting_employee{background:#fff0ef;color:#9b2c2c}.ticket-badge.resolved,.ticket-badge.closed{background:#e8f6ef;color:#196c45}.ticket-badge.cancelled{background:#f1f1f1;color:#667085}@media(max-width:900px){.ticket-grid{grid-template-columns:1fr}.ticket-summary{grid-template-columns:repeat(2,1fr)}.ticket-row{grid-template-columns:1fr}.ticket-hero{display:block}.ticket-number{display:block;margin-top:14px}.ticket-progress{grid-template-columns:repeat(2,1fr)}}@media(max-width:520px){.ticket-summary{grid-template-columns:1fr}.ticket-hero{padding:20px}.ticket-row{padding:14px}}
.ticket-request-record{margin:0 0 22px}.ticket-request-record .card-head p{margin:5px 0 0}.ticket-request-document{overflow:hidden;border-radius:14px;background:#f4f6fa;padding:12px}.ticket-request-record .doc-sheet{width:100%;min-height:0;margin:0;padding:34px 36px 28px;box-shadow:none;border:1px solid #e1e5ee;border-radius:12px}.ticket-support-docs{display:flex;gap:8px;flex-wrap:wrap;margin:10px 0 14px}.ticket-decision-card{margin:0 0 22px;border-color:#d8c78e;background:linear-gradient(180deg,#fffdf7,#fff)}.ticket-decision-buttons{display:grid;grid-template-columns:1fr 1fr;gap:10px}.ticket-decision-buttons button{width:100%}.ticket-info-form{margin-top:14px;padding-top:14px;border-top:1px solid #e6e8ef}.ticket-request-record .profile-dl{grid-template-columns:150px minmax(0,1fr)}
@media(max-width:700px){.ticket-request-document{padding:0;background:transparent}.ticket-request-record .doc-sheet{padding:22px 16px 20px;border-radius:10px}.ticket-request-record .doc-identity{display:block;overflow-x:auto}.ticket-request-record .doc-facts{min-width:0}.ticket-request-record .doc-facts th,.ticket-request-record .doc-facts td{display:block;width:100%}.ticket-request-record .doc-facts th{border-bottom:0}.ticket-request-record .doc-foot{display:grid}.ticket-decision-buttons{grid-template-columns:1fr}.ticket-request-record .profile-dl{grid-template-columns:1fr;gap:5px}.ticket-request-record .profile-dl dd{margin-bottom:9px}}